Guide for providing technical support to tb laboratories in low and middleincome countries 2 purpose of the guide this guide is intended to familiarize those who are providing technical assistance to tb laboratories in low and middleincome countries with who recommendations and international best practices. To solve the most common pdf display issues, follow the steps in troubleshoot viewing pdf files on the web. Technical experts and security professionals who are. When a customer s issue or question is not resolved on. Physician support line 1 technical resources aspr tracie.
Veritas entitlement management system faq and the user guide. Vmware technical support welcome guide you can do this through vmware customer connect, as long as you are set up as an administrator with permission to file support requests. For econolite users who will access the site using econolite provided computers, check the. If you need help, you can contact toshiba technical support to get answers. To browse pdf files, you need adobe acrobat reader. With the frequent release of new computers, gadgets and software, technical support specialists are needed to troubleshoot technical issues and provide product advice. Certain devices work best with certain ebook formats, so here is a simple breakdown.
Technical support reference guide for cisco webex experience. Microsoft word spectralink technical support guide author. Technical support guide for high performance coatings carboline company 350 hanley industrial court st. Ms technology technical support guide thank you for using ms technology products and services. These pdf files were acquired by this site from the journal pc support advisor which is no.
Technical support cases connect you to technical support for help with servicerelated technical issues and, in some cases, thirdparty applications. Submit your support case confirm information and edit accordingly you can access the online support. Call center assessmenttechnical support ccatechnical support. Technical contact the technical contact is the designated resource available to. Contacting maas360 technical support as noted above, maas360 provides support for all products and services through its 24x7 technical support center. Need technical support for nolos willmaker specifically. Pc troubleshooting and maintenance guide 1 pc maintenance this section includes information about tasks you can perform to help ensure the troublefree operation of your pc, and to ease the recovery of important information on your pc should problems arise in the future. Excellence in customer support goes beyond just providing technical answers. Development of the advanced energy design guide for small hospitals and healthcare facilities30% guide eric bonnema, ian doebber, shanti pless, and paul torcellini. The following table demonstrates the service measures that are reported, along with desired targets.
For questions regarding the payment process, activating the application or requests around the product you have purchased, please visit our payment support page from our partner upclick. Check entitlement verify the product is covered by a service contract 2. Event notification technical support guide digital output change destinations a destination is a profile on the router containing the contact details of a recipient of event notification alerts i. When you own a toshiba product, you have the assurance of the toshiba company making itself available to answer your questions. Users are free to download, copy, print or otherwise reproduce any of the pdf guides on this page provided it is not for profit and provided the documents are reproduced in their entirety. Technical support, sales, service, chat, and collections jobs. We want you to get the most from our products long after the initial sale and installation. Knowing the limits of technical support using and obtaining technical support. Technical support guide may 20 2014 legacy outback. This will inform and guide the performance of it support at texas southmost college. In the event of any inconsistency between this document and your support contract with. General requirements when purchasing an eproduct, use the computer you want to download it to.
This test guide describes the content of the technical support version of the test. Free downloadable pdf tech guides and tutorials gizmos. It lets you view and print pdf files on a variety of hardware and pdf means portable document format. Technical support usage guide is written to educate and help customers in. In part two of our guide, well discuss what soft skills are and how your team can use them to succeed at technical support. Search the aspr tracie resource library and view tailored topic collections comprised of current healthcare system preparedness resources. An ittsa will contact you to provide the needed assistance, either onsite or by phone. Spectralink technical support guide february 16, 2017 page 5 of 6 initial spectralink technical support response times priority 1 response time all priority 1 issues reported will receive an initial support response within no more than 1 hour of the reported issue. Read download comptia a guide to it technical support pdf. Nov 25, 2020 users are free to download, copy, print or otherwise reproduce any of the pdf guides on this page provided it is not for profit and provided the documents are reproduced in their entirety. You will need to be logged into vmware customer connect to file a support request.
Installation deployment administration configuration maintenance upgrades features. You may contact the tsc help desk at 5623459955 for urgent requests. For best results, configure your browser to use the adobe pdf plugin to open online pdf files. Heres everything you need to know about iphone, straight from apple. The main steps for opening a support case using scm include.
Licensees may request to be assigned to a technical support. Ms technology wants customers to get the most from the products after the initial sale and installation. Aws support user guide features of aws support plans. To ensure that your technical support needs are efficiently met, we have an easytouse technical support request procedure that can be accessed from our web site or by phone. Ms technology technical support guide customer s responsibility is to have the appropriate people and resources available to work with the team member during the service hours. Technical support reference guide for cisco broadcloud calling. Click here to access the maas360 security learning academy site. Storagecraft technical support guide storagecraft prides itself on delivering worldclass technical support with highly skilled support professionals. When calling or submitting a problem to maas360 technical support about a particular service request, please have the following information ready. Below are some sample questions from each test section. Vmware technical support welcome guide the information contained in this guide is believed to be accurate as of the publication date, however, our support offerings continue to evolve to better meet your needs. Supporting families during covid19 technical resources aspr tracie. A purposeful support practice would be to resolve more issues at. The cca technical support includes 2 test sections and takes approximately 25 minutes to complete.
A selfservice collection of disaster medical, healthcare, and public health preparedness materials. The system we use allows us to organize and prioritize support requests. Msc follows a stringent technical support process see faq 4 and any deviation from it will only cause delays in resolving customer technical support requests. Part two provides information about how to start and submit an application. In addition, customers on active support may be offered prereleases and discounts on new products, when applicable. In the security settings trusted sites zone windows, scroll to the bottom of the list until you locate the. If you have questions about our product, our customer service will be happy to help. Tenable technical support guide 11 the contents o this docuent are ared conidential and proprietar and are not or general distribution purposes tenable technical support does not provide help with certain issues, including but not limited to the following. This document describes the procedure for obtaining technical support through your newly adopted case management system through the cisco technical assistance center tac. To optimize the support experience with storagecraft products, it is important to understand how to best collaborate with technical support to get the fastest resolution to support issues.
To solve the most common pdf display issues, follow the steps in troubleshoot viewing pdf. Issues submitted via the call center will be handled immediately. Choose from a variety of surface devices and accessories to get help. The technical support policy describes the terms under which veritas will provide. Ibm maas360 technical support guide pdf parent topic. You can download your ebook in several electronic formats. Christian bell manager, technical support christian. Pacific time our offices including technical support are closed in observation of the follow us holidays. Licensee is eligible to receive support in english from the company. Technical support is a vital part of the total vmware customer experience. Many web browsers, such as chrome, firefox, and safari, now use their own pdf viewer instead of the adobe pdf plugin. Webmasters wanting to use this material should contact gizmo using the contact form on the left sidebar.
Please browse the links below for answers to your technical and maga. Please browse the links below for answers to your technical and magazinerelated questions. Ms technology ensures that every support issue is resolved as per the. If you cannot find the answer, our support will gladly help you. The company may make support available in other languages from time to time, subject to the language capabilities of its technical staff. Welcome to dynamixs 247 technical support for all our products and services. Ms technology wants customers to get the most from the products after the initial. This stepbystep, highly visual text provides a comprehensive introduction to managing and maintaining computer hardware and software. The first part gives instruction on how to register for an account. General information all new users to the online grants management system must first register for an account using a unique email. The technical support engineer tse will answer your technical questions, design workarounds, and resolve issues technical support engineers have a varied background in fields such as systems administration, network administration, and enterprise software support dedicated technical support engineer the dedicated technical support engineer. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. Technical support guide for high performance coatings. Msc customers are assigned a technical support request tracking id number, thus ensuring that technical support requests are properly logged and resolved.
To learn how to use each feature of pdf architect, you can study our user guide another great resource for help articles is our knowledge base. This guide offers technical support on how to register and use the system. Clarifying the extent of technical assistance extended to the customer in return for the maintenance service fees. Describe the problem enter details about the product 3. This website uses cookies to improve your experience while you navigate through the website. If you have a developer support plan, you can communicate using the web. Technical support via telephone, email, fax, ftp, or the web. Guide for providing technical support to tb laboratories in. Call center assessmenttechnical support ccatechnical. Citrix worldwide support services guide 8 customer roles as a support services customer, it is important to understand the roles and responsibilities of the different contacts in your company, such as technical contacts and contract administration personnel. If you have a business or enterprise support plan, you can also. The it support team monitors and reports on its service quality. Send an email to your home office ittsa group email with the completed lrs questions below. This definitive guide helps you get started using iphone and discover all the amazing things it can do.
Technical support inclusions dynamix support will assist with questions and product behavior issues pertaining to supported dynamix products and services in the area of. January 2015 ipass problem response times the targeted response times for each ipass query are as follows. Dynamixs business objective is to ensure the success of all our customers by providing the best, most competitive and affordable solutions augmented by our highly skilled. Technical support is an important part of ms technology customer experience.
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